A well-structured client journey isn’t just about providing a great service—it’s about creating an experience that builds trust, fosters loyalty, and turns satisfied clients into enthusiastic referrers. In this workshop, we’ll dive into the five essential steps of a high-impact client journey, from the moment a potential client discovers you to the final offboarding process.

Running a service-based business doesn’t have to feel chaotic or overwhelming. In this session, you’ll learn practical, no-cost strategies to manage your time, streamline your workflow, and make data-driven decisions that support your growth—without burning out.